ConceptMany features in the PhoneOne platform are controlled by dialing the star key in conjunction with a 2 or 3 digit code. The default star codes are listed below. These may be customized by engaging the PhoneOne Professional Services Department through your support channel. |
Reserved Number SpaceCertain 3-4 digit extensions should NOT be used. Please be aware of the Reserved Number Space page to avoid any conflicts with dial translations. |
| Star Code | Feature Description |
| *** | Dynamically Park a Call (in the 701-709 range) |
| *{parking lot} | Park a Call (to a specified park ext) |
| *35{ext} | Extension Pickup - Answer a Call that is ringing at another extension |
| *36 | Domain Pickup - Answer a Call that is ringing within the same domain |
| *37 | Department Pickup - Answer a Call that is ringing within the same department |
| *38 | Self Pickup - Moves an active call to another extension owned by the Same User. (Dial from the idle extension to steal the active call). |
| *40 | Activate Call Forwarding |
| *41 | Set Forward Busy Destination (This feature will only forward to Device or External Number, forwarding to a user such as an Auto-Attendant must be done in the portal) |
| *42 | Set Forward No Answer Feature |
| *44 | Hotdesking (Log In) - Requires User Login and Password. |
| *45 | Disable Call Forwarding (for Hotdesking). This star code is deprecated and no longer needed for Hotdesking. |
| *46 | Hotdesking (Log Out) - Requires Password of current logged in user. |
| *48 | Ask caller to enter PIN before connecting call |
| *49 | Ask caller to enter extension # before connecting call |
| *50{ext} | Auto Answer/Intercom (3 or 4 Digit Ext) This feature does not work with SLA. |
| *55{Parking Lot} | Retrieve a call from a Call Park Queue |
| *61 | To Voicemail - Unauthenticated |
| *62 | To Voicemail - Password Only |
| *66<10 or 11 Digit phone number> | Route Call Off-Net. This feature will route a call out through a carrier, instead of staying on Network. |
| *67<10 or 11 Digit phone number> | To Connection w/ Privacy DID 11 Digit |
| *67{ext} | To User w/ Privacy |
| *69 | Call Return |
| *72<10 or 11 Digit phone number or Extension number> | Set Forward Destination (This feature will only forward to Device or External Number, forwarding to a user such as an Auto-Attendant must be done in the portal) |
| *73 | DeActivate Forward |
| *74 | Activate Night Mode (Requires Setup) |
| *75 | DeActivate Night Mode |
| *78 | Activate Do Not Disturb |
| *79 | DeActivate Do Not Disturb |
| *80 | Start Call Recording |
| *81 | Stop Call Recording |
| *82 | Pause Call Recording for 1 minute or until *83 (Unpause Call Recording), whichever comes first |
| *83 | Resume Call Recording from a paused state as a result of *82 |
| *88 | Make Agent Available for all Queues the Agent is a member of (Online) |
| *89 | Make Agent Unavailable for all Queues the Agent is a member of (Offline) |
| *90 | Activate Forward Busy (This feature will only forward to Device or External Number, forwarding to a user such as an Auto-Attendant must be done in the portal) |
| *91 | DeActivate Forward Busy |
| *92 | Activate Forward No Answer (This feature will only forward to Device or External Number, forwarding to a user such as an Auto-Attendant must be done in the portal) |
| *93 | DeActivate Forward No Answer |
| *97{ext} | Transfer to a 4-digit Extension |
| *98{ext} | Transfer to a 3-digit Extension |
| *99 | Transfer to Self |
| Shortcut | Feature Description |
| 7{ext} | Transfer a call directly to voicemail (3 or 4 digit extension) |
| 71[0-9] | Transfer a call to a Call Park Queue in the 710-719 Range for Parking without Callback |
| 72[0-9] | Transfer a call to a Call Park Queue in the 720-729 Range for Parking with Callback |
| 99{ext} | Auto Answer/Intercom (3 or 4 digit extension) This feature does not work with SLA. |
| 099 | Invoke the Account Code feature |
| 5000 | Unregistered Login to VMail (prompted for acct no and password) |
| 5001 | Registered Login to VMail (prompted for password only) |
| 5002 | Hot Desking Sign In |
| 5003 | Request User's PIN then provides 2nd dialtone (useful for phones in public spaces) |
For more information about the conference controls & additional star codes available, please reference this document below:
Note: All call parks MUST be in the 700-729 range to work with the system default settings. If you require a call park orbit with a different extension number, please send a request to the PhoneOne Support team by an email to support@myphoneone.com. If you wish to use custom call park extensions, PhoneOne Professional Services will charge $175 for custom programming this feature.