Factory resetting a Yealink desk or conference phone

Factory resetting a Yealink desk or conference phone

CAUTION - Factory resetting your phone removes all settings and restores your phone to a "like new" configuration. Be sure to back up any settings you require. Only continue if recommended by your support technician or if you have no concerns for data loss or loss of phone service.

Sometimes there is a configuration issue or other conflict that can be difficult to resolve. In these cases it might be recommended to go back to a known good configuration. This can be accomplished by a factory reset. After a factory reset, the phones will automatically recover their programming (excepting any user made settings such as ring tones or speed dials). If a factory reset does not resolve the issue, it can be a way of proving a network fault.

Factory resetting a Yealink phone is a simple procedure:

  1. Locate the OK key.
  2. Press and hold the OK key until you see a prompt on the screen.
  3. Press the OK soft key (below the screen) to confirm the reboot.
  4. Wait for the reboot to complete.
  5. Your phone may update it's configuration after the reboot which may result in a second reboot process automatically within a minute or two of the first reboot.

If the reason for your reboot is related to difficulty in updating your configuration, this step should resolve the issue.

If your phone is a CP960, you can long press the circle button (12-15 seconds) while the screen is off or the left mute button to accomplish the same affect as there is no OK button.

Applies To

Yealink SIP-T19 & SIP-T21P-E2, Yealink SIP-T3 Series, Yealink SIP-T4 Series, Yealink SIP-T5 Series, Yealink CP860 (EOL), Yealink CP9 Series Conference Phones


    • Related Articles

    • Factory resetting a Yealink W52P/W60P

      CAUTION - Factory resetting your phone removes all settings and restores your phone to a "like new" configuration. Be sure to back up any settings you require. Only continue if recommended by your PhoneOne support technician or if you have no ...

    • Rebooting or restarting a desk or conference phone.

      Removing the power to reboot can be tricky and could risk dropping the phone or damaging the power connector or the network connector (in the case of PoE power). Rebooting a Yealink phone without this is a simple procedure: Locate the X (or cancel) ...

    • How do I update configuration / provisioning? [Yealink CP930W DECT Conference Phone]

      The CP930W has a different procedure compared with other Yealink wired phones. Related articles are linked below. To update configuration / provisioning on a CP930W: Press the Menu soft key Press 3 for Settings Press 2 for Advanced Enter the PIN ...

    • Conference Controls

      If you are logged in to a conference bridge as a leader you can utilize various star code conference actions shown below: Star Code Application Description [*]6 Toggle Mute Toggle Mute On/Off [*]32 + [10-Digit] Add a Participant On-Net or Off-net 10 ...

    • How to register a handset to the Yealink DECT Base stations.